Refunds & Returns Policy

 

Australian Consumer Law (ACL)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply regardless of whether items were purchased at full price or on sale.

Change‑of‑Mind Returns

We happily accept change‑of‑mind returns within 30 days of purchase, provided the item is:

• unused and unworn

• in original condition

• with all tags attached

• in original packaging

After 30 days, we are unable to accept change‑of‑mind returns. Return shipping costs for change‑of‑mind returns are the customer’s responsibility, and original shipping charges are non‑refundable.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within a reasonable time of receiving your order.

• Major failures: You may choose a full refund, replacement, or repair.

• Minor failures: We will offer a repair, replacement, or store credit at our discretion.

Return shipping costs for faulty items will be covered by us.

International Orders (Outside Australia)

International customers may return items; however, please note:

• Shipping fees, Zonos duties, taxes, and import charges are non‑refundable.

• These fees are collected by third‑party carriers and customs agencies, not by us.

• Refunds apply only to the product price once the item is received and inspected.

• Return shipping for change‑of‑mind returns is the customer’s responsibility.

• ACL consumer guarantees still apply to faulty items shipped internationally.

Non‑Returnable Items

The following items cannot be returned for change‑of‑mind reasons (ACL rights still apply):

• Gift cards

• Items that have been worn or used

• Items not in original condition or missing parts due to customer handling

Sale Items

Sale items are eligible for return under the same conditions as full‑priced items. ACL consumer guarantees apply to all items regardless of price.

Refund Process

Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days. If your refund has not appeared after this time, please check with your bank before contacting us.

Exchanges

To request an exchange, email us at guysmenswear@outlook.com and send your item to:

Guys & Girls Surf n Street, 21 Wilson St, Berri SA 5343, Australia

Gifts

If an item was marked as a gift and shipped directly to you, you will receive a gift credit upon return. If the item was sent to the gift giver, the refund will be issued to them.

Return Shipping Address

Send change‑of‑mind returns to:

21 Wilson St, Berri SA 5343, Australia

We recommend using a trackable shipping service for items over $100, as we cannot guarantee receipt of returned items.

Questions?

Contact us at guysmenswear@outlook.com